Refund policy

Seven-day returns

You may request a return from Mettle Crest within seven days after your order is delivered. Email support@mettlecrest.com within that period with your order number and the item you wish to return. The seven-day window is for contacting us to request the return; we will provide return instructions and the return address privately.

Item condition and return postage

For a standard return, the product must be unused and undamaged. The customer is responsible for return postage. Please contact us for instructions before posting your item.

Receipt, inspection, and refunds

A refund is initiated only after we have received the returned product and inspected it to confirm it is unused and undamaged. We will communicate the inspection outcome by email. For approved Cash on Delivery refunds, the refund arrangement will be coordinated with you through support after inspection.

Damaged, defective, or incorrect items

If your item arrives damaged, is defective, or is not what you ordered, email support with your order number and a description of the issue; photographs may help us assess it. The unused-and-undamaged condition for standard returns does not remove remedies for goods that arrived faulty or incorrect. Nothing in this policy limits rights or remedies available under applicable law, including any applicable rights concerning return costs.

Contact

For all return and refund enquiries, email support@mettlecrest.com.